CONNECT INTERNATIONAL, LLC PRIVACY POLICY
Last modified January 17, 2024
INTRODUCTION
This privacy policy (“Privacy Policy”) applies to the web site www.connect-bpo.com and such other websites owned and/or operated by Connect International, LLC and affiliates (“Company”, “we”, “us”, “our”) (collectively, the “Sites”) however accessed and/or used, whether via personal computers, mobile devices or otherwise.
The purpose of this Privacy Policy is to clearly and concisely inform users of and visitors to (“you” or “your”) the Sites of: (1) the personal information that we collect through the Sites; (2) how we use that information; (3) how we protect that information; (4) what, if any, personal information we may share and with whom; (5) and how you can review your personal information collected through the Sites and request modifications and corrections. Please take a moment to read this Privacy Policy to learn how we handle your personal information.
This Privacy Policy also applies to interactive features and/or downloads that we own and/or operate and that are available through the Sites. This Privacy Policy also applies to interactive features or materials that interact with the Sites and post this Privacy Policy.
This Privacy Policy is further subject to the Terms of Use.
INFORMATION WE COLLECT:
We collect personal information only when you provide us with your information. We collect only personal information which you provide to us or authorize to be provided to us and only that which is reasonably necessary to provide you with requested services, maintain your account, provide you excellent customer service and communicate with you regarding services requested. Additionally, we may use your personal information to communicate with you about special services, offers, and updates. During your visits to the Sites, we may use cookies, a passive tracking technology used solely during your visit(s). Company cookies are non-persistent cookies, and only record statistical data during your visit to allow for full site functionality and no information gathered by such cookies is retained after your session ends.
Important Information for Debtors: We understand that falling behind on financial obligations can be extraordinarily stressful and difficult to navigate. Any interaction with us is an attempt to collect a debt and information provided by you to us may be used for such purposes. That said, we strive to provide Debtors the opportunity to facilitate payment of debts owed through the Sites. In addition to information that you may provide directly to us, we may collect personal information about you from your creditors and/or from third parties/publicly available information.
HOW WE MAY USE AND SHARE YOUR INFORMATION:
To ensure our clients and users of our company’s commitment to legal compliance, Company has enacted written policies and internal controls within our collection procedures to comply with various United States Codes and Acts governing the privacy, handling and dissemination of consumer information, including, without limitation HIPAA, the Gramm-Leach Bliley Act (“GLB”), Regulation P, and the Fair Debt Collection Practices Act (“FDCPA”). We will not use your personal information in violation of applicable law. We may use the information that we collect about you: (1) to provide you with information or services or process transactions that you have requested or agreed to receive, including to send you electronic newsletters, or to provide you with special offers or promotional materials on behalf of us or third parties; (2) to enable you to participate in a variety of the Sites’ features; (3) to process service requests, which may include email verification; (4) to improve the Sites or our services, to customize your experience on the Sites, or to serve you specific content that is most relevant to you; (5) to contact you with regard to your use of the Sites and, in our discretion, changes to the Sites and/or Sites’ policies; (6) to comply with court orders, valid subpoenas, and/or other applicable laws and regulations; (7) for our business purposes, including in the event of a business transfer; and (8) for purposes disclosed at the time you provide your information or as otherwise set forth in this Privacy Policy
We may disclose personal information (i) if we are required to do so by law, legal process, statute, rule, regulation, or professional standard, or to respond to a subpoena, search warrant, or other government official requests, (ii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, (iii) in connection with an investigation of a complaint, security threat, or suspected or actual illegal activity; or (iv) in connection with an internal audit. In these types of transactions, personal information may be shared, sold, or transferred, and it may be used subsequently by a third party.
HOW WE PROTECT YOUR INFORMATION:
Company uses industry standard Secure Sockets Layer encryption on all web pages where personal information is required or where stored. Additionally, we urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser. We do everything reasonably possible to protect your information transmitted via the Internet. However, since no transmissions over the Internet or through other content/information sharing devices (such as a smart phone or a tablet) can be absolutely secured, WE DO NOT WARRANT OR REPRESENT THAT WE CAN GUARANTY THE SECURITY OF ANY INFORMATION THAT YOU TRANSMIT TO US AND YOU USE THE SITES AND PROVIDE SUCH INFORMATION SOLELY AT YOUR OWN RISK. In the event of a data or security breach in which your personal information may be compromised, we make commercially reasonable efforts to notify you and/or the requisite governmental or other regulatory agency promptly and as required by law.
Communication:
Email communication with consumer debtors is only performed with their EXPRESSED PERMISSION (verbal, written, or e-mail.)
Security:
Connect International, LLC and affiliates treat information technology security as an extremely serious topic. Security precautions include the following:(1) Firewall protection limiting access to our network by “hackers” (2) The network containing confidential debtor account information is segregated from our internal PC network and (3) Manager and Client Services representatives are educated on the use of PGP encryption for exchanges of sensitive data over e-mail.
CHILDREN
Company does not knowingly solicit personal information from children or send children requests for personal information. The Sites are intended for a general audience over the age of 18 only. We do not knowingly collect information from children under the age of eighteen [18] and we will delete any personal information collected that we determine to be of a child less than eighteen [18] years of age. Individuals younger than eighteen [18] years of age are prohibited from using our Sites.
LOCATION OF OUR SITE
The Site is hosted and operated in the United States. However, we may store information about individuals in the United States, or we may transfer it to, and store it within, other countries.
Visitors from jurisdictions outside the United States visit us at their own choice and risk.
If you are not a resident of the United States, you acknowledge and agree that we may collect and use your personal information outside of the United States, and that we may store your personal information in the United States or elsewhere.
THIRD PARTY LINKS
Occasionally, at our discretion, we may include or offer third party products or services on our Site. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. We urge you to read the privacy policies of other websites before submitting any information to those websites.
ACCESS AND CORRECTION OF PERSONAL INFORMATION
You may access and update personal information you have provided through our Sites either by submitting updated information through the online portal or by contacting us at the address or telephone number listed below.
Connect International, LLC
667 Central St
Highland Park, IL 60035
866-493-8818
YOUR ACCEPTANCE OF THIS POLICY
By using the Sites, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our Sites. Your continued use of the Sites following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.
Changes to this Privacy Policy
We reserve the right to change this Privacy Policy as we deem reasonable and appropriate without notice to you. Any changes to the Privacy Policy will apply as soon as they are posted; however, we will not use your personal information in a manner that is materially different from what was stated in the Privacy Policy at the time you shared the information. The “last revised” date at the beginning of this Privacy Policy reflects the date of the most recent changes to the policy. We encourage you to check the “last revised” date whenever you visit the Sites (or as often as you feel appropriate) to see whether or not changes have been made to this Privacy Policy.