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Outsourcing for Commercial Billing/Collections

Connect International

Outsourcing For Consumer Lenders

Connect International has a unique client niche in the consumer financing market, specifically for home project financing. This is an extremely competitive market, and having the right support staff can make all the difference in the world. The last thing any of our consumer lending clients want to hear is about a lost opportunity to make a loan or a disgruntled customer based on the interaction with the support team.

Connect International agents are trained to support consumer lenders and provide help in the following areas:

  • Loan application processing
  • Consumer loan verification
  • Borrower customer Support
  • Dealer customer support
  • Payment reminders

Our teams are dedicated to supporting your company only, and therefore become experts on your product and any unique needs you might have. Teams are designed to improve the customer experience, whether that means reducing hold times or enhancing the metric of first-call resolution.

Connect International will send management staff to your office to learn your business and bring that knowledge back to our site. Of course, this does not preclude any office visits you may want to make, but it is not necessary to kick off a project. Connect International will invest the time and resources it takes for your utmost satisfaction.

Outsourcing For Commercial Creditors

Calling on commercial customers is a unique market, and one where expertise is developed through years of experience. Connect International has that experience with over 12 years in the commercial account receivable management market.

Connect International agents are experienced in the commercial markets from reading a simple commercial invoice, contract management through understanding the details of the Uniform Commercial Code.

Connect International agents work on behalf of the country’s largest commercial creditors, performing

  • 1st party (early-out) collections
  • Customer service and support (how to read an invoice)
  • Bill dispute management
  • Informing clients how to use the companies self-serve on-line options
  • Unapplied cash investigation
  • 3rd party collections
  • …..a myriad of any commercial projects you may consider

You will be amazed at how quickly Connect International agents will contribute to your organization’s projects and initiatives.

Professional, Courteous & Efficient

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The Connect International Advantage

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Professional, Courteous & Efficient

We are experts in nearshore outsourcing