Keep customers and attract future business with people-first customer service solutions
Extend your staff and reduce costs with qualified agents who understand the value of efficiency and accountability
Ensure the best possible service via Connect’s call monitoring, evaluation and improvement planning services
Connect International has spent years redefining the nature of outsourcing and staffing solutions. With a focus on financial services, we’ve arrived at people-first staffing services that reduce business costs while providing quality interactions. We strive to make Connect International an extension of our clients' offices.
Located in Nicaragua, Connect’s services have the nearshore benefits associated with our close proximity to the US while providing clients with cost savings often greater than those associated with traditional markets such as India or the Philippines (40 - 60% in most cases).
With the lowest turnover rate in the industry, Connect agents have more experience than the average BPO or Call Center in the markets we mainly serve - such as loan verification, debt collections and customer care. We also strive to maintain a low ratio of managers to agents allowing for more focused, personal oversight for our agents. Furthermore, this ratio enables us to train our agents effectively and efficiently using proven methods developed over the course of 10 years.
Say goodbye to turnover nightmares. Onboard up to 10 agents in just two weeks with Connect International. Contact us today!
Most of our agents are bilingual having learned English and Spanish throughout their education. Many of them have also lived in the US at some point.
Connect’s pricing is designed to provide cost savings exceeding 40%
Our operations are located within the Mountain Time Zone half of the year(UTC-7) and the Central Time Zone the other half (UTC-6), providing an inherent convenience for US-based businesses.
Migrate from high variable cost to low and predictable fixed costs using Connect International
Large pool of skilled Connect International agents
No long-term contract commitments
From concept to execution, Connect’s services are tailored to integrate fluidly into your existing business operations - within 15-30 days. Here’s an overview of the process used to implement services and reduce your operational costs.
Initial introduction call to assess your needs and explore opportunities.
After analyzing and evaluating the needs of your business, Connect will follow up, in a short amount of time, with solutions that work.
Connect will allocate agents and produce the start-up planning documents including GANTT charts and critical milestones.
*Site visits are optional as work is planned.
Connect International’s resources are located in Managua, Nicaragua. Managua is in the Central Time Zone half the year, and in the Mountain Time Zone the other half of the year. The time zone proximity allows our staff to easily work with our U.S. based customers.
Not at all. While Spanish is the official language, English is widely spoken, especially among our target workforce. In Managua, many of the high schools teach lessons in English. Additionally, a fair number of high school graduates go on to college to further their studies, which are conducted in English.
Additionally, many Nicaraguan citizens have lived in the United States, and have returned to Nicaragua to raise their families.
No. However, most of our customers start programs with 4-6 agents. This gives a nice replication of what you would see when starting a new group of collectors in your home office.
All of our potential candidates need to pass a drug-test and criminal background check prior to being considered for employment.
Connect International has a training staff who train our new hires on collection laws and techniques. They use the ACA training material as the cornerstone of our training process.
In most cases, our programs go from concept to start-up with in a 30 day period. This includes executing the required service agreements through the process of allocating agents and providing any necessary training before we begin.
Connect International charges a flat rate per month per agent. This includes the agent costs as well as the connection cost from our office in Managua to our customer’s phone switch or dialer. While a flat pricing plan is most popular, Connect is open to discuss other pricing options.
Want to experience the quality of Connect’s services first-hand?
Check out these sound clips from actual Connect agents.